At Lureto Interiors, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how Meknessia97, trading as Lureto Interiors, collects, uses, stores, and protects personal data when you visit our website, place an order, contact us, or otherwise interact with our services.
1. Who We Are
The data controller responsible for your personal data is:
Registered company name: Meknessia97
Trading name / brand: Lureto Interiors
Website: www.lureto-interiors.com
KvK number: 80483933
Registered address: Prins Willem-Alexanderpark 208, 3905 DE Veenendaal, The Netherlands
Email: info@lureto-interiors.com
For the purposes of applicable data protection legislation, including the EU General Data Protection Regulation ("GDPR"), Meknessia97 is generally the data controller for personal data processed in connection with our website and services.
2. What Personal Data We Collect
Depending on how you interact with our website, we may collect the following categories of personal data:
Information you provide directly:
- Full name;
- Billing and delivery address;
- Email address;
- Telephone number, where provided;
- Payment and transaction information;
- Account information, if you create an account;
- Information you provide when contacting customer service;
- Information you provide when submitting a review or other content.
Information collected automatically:
When you browse our website, certain information may be collected automatically, such as:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Language preferences;
- Pages visited;
- Referring website;
- Date and time of visits;
- Website interaction data;
- Approximate location derived from technical information.
Depending on your consent and our use of cookies or similar technologies, we may also collect information relating to your interaction with our website for analytics, personalization, and marketing purposes.
3. How We Use Your Personal Data
We may use your personal data for the following purposes:
- Processing and fulfilling orders;
- Processing payments;
- Delivering products;
- Managing returns, refunds, exchanges, and complaints;
- Communicating with you about your orders;
- Providing customer service;
- Responding to questions and requests;
- Maintaining and improving our website;
- Managing customer accounts;
- Preventing fraud and abuse;
- Protecting the security of our website and systems;
- Keeping appropriate business and financial records;
- Complying with legal and regulatory obligations;
- Sending marketing communications where permitted by law and, where required, with your consent;
- Understanding how customers use our website;
- Measuring and improving our advertising and marketing activities;
- Personalizing your experience where permitted by applicable law.
4. Legal Bases for Processing
Where the GDPR applies, we process personal data on one or more of the following legal bases:
Performance of a contract
We process information that is necessary to process and fulfill your order, provide requested services, communicate with you about your purchase, and handle returns or refunds.
Legal obligation
We may process personal data where necessary to comply with legal or regulatory obligations, including tax, accounting, consumer protection, and record-keeping requirements.
Legitimate interests
We may process personal data where necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.
Examples may include website security, fraud prevention, business administration, improving our services, and defending or establishing legal claims.
Consent
Where required by law, we will ask for your consent before processing personal data for purposes such as certain marketing activities or the use of non-essential cookies.
You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
5. Orders and Payments
When you place an order, we need to collect information necessary to process and fulfill your purchase.
This may include your name, email address, billing address, shipping address, telephone number, order details, and transaction information.
Payments may be processed by third-party payment providers. Depending on the payment method you choose, your payment information may be processed directly by the relevant payment provider.
We do not generally store complete payment card information on our own systems.
Payment providers may process your personal data according to their own privacy policies and applicable legal requirements.
6. Shopify
Our online store is operated using Shopify's ecommerce platform.
Shopify may process personal data on our behalf or independently in connection with providing its ecommerce, hosting, security, payment, analytics, and other services.
Information processed through Shopify may include customer details, order information, device information, and other data necessary to operate the online store.
Shopify's processing of personal data is also governed by Shopify's own privacy documentation and policies.
7. Shipping and Delivery Providers
To fulfill your order, we may share relevant personal information with shipping, logistics, and delivery providers.
This may include:
- Name;
- Delivery address;
- Email address;
- Telephone number;
- Order information.
The information shared will generally be limited to what is reasonably necessary to deliver your order and provide related delivery services.
8. Customer Service and Communications
If you contact us by email or through another communication channel, we may retain your correspondence and contact information in order to respond to your request and maintain appropriate customer service records.
We may also use information from previous communications to assist with future customer service requests.
9. Marketing Communications
Where permitted by applicable law, we may send you marketing communications about our products, collections, promotions, or other news.
Where consent is required, we will only send marketing communications after obtaining the required consent.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the relevant email or by contacting us at:
info@lureto-interiors.com
Please note that even if you unsubscribe from marketing communications, we may still send you transactional or service-related communications, such as order confirmations, shipping updates, or information about your account.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies may be used for purposes including:
- Essential website functionality;
- Shopping cart and checkout functionality;
- Remembering preferences;
- Website security;
- Analytics;
- Understanding website usage;
- Marketing and advertising;
- Measuring advertising performance.
Some cookies are necessary for the operation of our website and cannot be disabled through our website's cookie settings.
Where required by applicable law, we will obtain your consent before using non-essential cookies.
You can manage your cookie preferences through our cookie consent mechanism where available.
You can also control cookies through your browser settings.
For more information, please refer to our Cookie Policy.
11. Analytics and Advertising
We may use third-party analytics and advertising technologies to understand how visitors use our website, measure the effectiveness of our marketing, and improve our services.
Depending on the technologies we use and applicable law, these services may collect information such as:
- IP address;
- Device and browser information;
- Website interactions;
- Pages visited;
- Purchase information;
- Advertising interactions;
- Approximate geographic information.
Where legally required, we will request your consent before using non-essential analytics or advertising technologies.
12. Sharing Personal Data
We may share personal data with trusted third parties where necessary to operate our business and provide our services.
These parties may include:
- Shopify and ecommerce service providers;
- Payment service providers;
- Shipping and delivery providers;
- IT, hosting, and technical service providers;
- Analytics providers;
- Marketing and advertising service providers;
- Customer service providers;
- Professional advisers, such as accountants, lawyers, or insurers;
- Government authorities or regulators where legally required.
We do not sell your personal data to third parties.
We only share personal data where there is an appropriate legal basis and, where applicable, appropriate contractual and data protection safeguards.
13. International Data Transfers
Because we may use service providers located in countries outside the European Economic Area (EEA), your personal data may sometimes be transferred to or processed in countries outside the EEA.
Where the GDPR applies and such a transfer is made, we will take appropriate steps to ensure that your personal data receives an adequate level of protection.
Depending on the circumstances, this may include relying on:
- An adequacy decision of the European Commission;
- Standard Contractual Clauses;
- Other legally recognized transfer mechanisms or safeguards.
14. How Long We Keep Your Personal Data
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The applicable retention period depends on the type of information and the reason for processing it.
For example, information relating to purchases may need to be retained for longer periods to comply with tax, accounting, legal, and regulatory obligations.
When personal data is no longer required, we will delete it or anonymize it where reasonably possible.
15. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping any account credentials confidential and for notifying us if you believe your account or personal information has been compromised.
16. Your Privacy Rights
Where the GDPR applies, you may have the following rights in relation to your personal data:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
- Right to erasure: You may request deletion of your personal data in certain circumstances.
- Right to restriction: You may
