Shipping Policy

At Lureto Interiors, we aim to make your shopping experience as simple and convenient as possible. We offer free shipping on eligible orders and work to process orders as quickly as possible.

1. Free Shipping

We offer free standard shipping on orders placed through our online store, subject to the shipping destinations and conditions displayed at checkout.

No additional standard shipping fee will be charged for eligible orders.

2. Order Processing

Orders are generally processed within 48 hours after your order has been successfully placed and payment has been received.

Orders placed during weekends, public holidays, or periods of exceptionally high demand may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.

3. Delivery Times

After your order has been processed and dispatched, standard delivery generally takes approximately:

5–7 working days

Delivery times are estimates and are not guaranteed unless expressly stated otherwise at checkout.

Working days generally exclude Saturdays, Sundays, and public holidays.

Actual delivery times may vary depending on the destination, carrier, customs procedures, weather conditions, and other circumstances outside our reasonable control.

4. International Shipping

We may ship orders to customers worldwide.

International orders may be subject to customs clearance procedures, import duties, taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, any applicable customs duties, import taxes, brokerage fees, or similar charges are the responsibility of the customer.

Customers are responsible for providing accurate and complete delivery information and for complying with applicable import requirements in their country.

5. Tracking Your Order

Where tracking is available, tracking information will be provided by email after your order has been dispatched.

Please allow some time for tracking information to become active after the carrier has received your package.

If you have not received tracking information within a reasonable period after receiving your shipping confirmation, please contact us at:

info@lureto-interiors.com

6. Delivery Delays

While we aim to meet the estimated delivery times stated above, delays may occasionally occur.

Possible causes of delays include:

Carrier delays;
Customs processing;
Incorrect or incomplete delivery information;
Severe weather;
Public holidays;
High-volume periods;
Transportation disruptions;
Events outside our reasonable control.

If your order appears to be significantly delayed, please contact us at info@lureto-interiors.com and we will assist you in investigating the shipment.

Nothing in this policy limits your statutory rights regarding delivery under applicable consumer protection law.

7. Incorrect Shipping Information

Please carefully check your shipping information before completing your order.

If you realize that you have entered an incorrect or incomplete address, contact us as soon as possible at info@lureto-interiors.com.

We will make reasonable efforts to update the shipping information before your order is dispatched, but we cannot guarantee that changes will be possible after an order has been processed.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order, where permitted by applicable law.

8. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible at:

info@lureto-interiors.com

Please provide your order number and photographs of the damaged packaging and product where possible.

If your package appears to be lost or has not arrived within a reasonable period after the expected delivery date, please contact us so that we can investigate the shipment with the relevant carrier.

We will handle lost or damaged shipments in accordance with applicable law and the terms applicable to the relevant shipment.

9. Delivery to the Correct Address

We are not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer, to the extent permitted by applicable law.

Please ensure that your name, street address, house number, postal code, city, country, and any other required delivery information are correct before placing your order.

10. Delivery Restrictions

Some products or destinations may be subject to shipping restrictions.

If we are unable to ship an order to your selected destination, we will inform you as soon as reasonably possible and, where applicable, refund any payment made for the affected order.