At Lureto Interiors, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return eligible items within 30 days of receiving your order.
1. 30-Day Free Returns
You have 30 days from the date you receive your order to request a return.
Returns are free of charge for eligible orders.
To be eligible for a return, the item must:
- Be returned within 30 days of delivery;
- Be unused and in its original condition;
- Be in the original packaging where reasonably possible;
- Include all original tags, labels, accessories, and accompanying materials, where applicable;
- Not show signs of damage, excessive handling, washing, or use beyond what is reasonably necessary to inspect the product.
2. How to Start a Return
To request a return, please contact us at:
info@lureto-interiors.com
Please include:
- Your order number;
- The name of the product(s) you wish to return;
- The reason for your return, if you wish to provide one.
We will provide you with the return instructions and, where applicable, a prepaid return shipping label.
Please do not send items back to the address on your order confirmation unless we have specifically instructed you to do so.
3. Free Return Shipping
For eligible returns, Lureto Interiors will cover the standard return shipping costs.
Where we provide a prepaid return label, please use the label and shipping method provided by us.
If you arrange return shipping yourself without first contacting us, we may not be able to reimburse those costs unless required by applicable law or agreed with us in advance.
4. Return Condition
Returned items must be in a condition that allows them to be resold.
You may inspect and handle a product to the extent reasonably necessary to determine its nature, characteristics, and functioning.
If an item has been used, damaged, altered, stained, washed, or otherwise handled beyond what is reasonably necessary to inspect it, we may reduce the refund by the amount of the loss in value, to the extent permitted by applicable law.
This does not affect your statutory rights where the product is defective or does not conform to the purchase agreement.
5. Refunds
Once we receive and inspect your returned item, we will process your refund.
Approved refunds will be made to the original payment method used to place the order, unless otherwise agreed or required by law.
Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.
Where applicable, we will refund the purchase price and the standard delivery cost paid for the original shipment in accordance with applicable consumer law.
Any additional cost resulting from choosing a more expensive delivery method than our standard delivery option may not be refundable where permitted by law.
6. Returns for International Orders
We accept returns from eligible international customers subject to the terms of this policy and applicable law.
For international returns, we will provide return instructions where applicable.
Where we provide a prepaid return label, the return shipping covered by Lureto Interiors applies to the standard return method specified by us.
Any customs duties, import taxes, brokerage fees, or other charges paid in connection with an international order may be non-refundable, except where required by applicable law.
7. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at:
info@lureto-interiors.com
Please include your order number and photographs of the product and packaging where appropriate.
We will review the issue and, where applicable, offer an appropriate solution such as a replacement, repair, refund, or other remedy in accordance with applicable law.
You will not lose any statutory rights because you contact us under this section rather than using the standard return process.
8. Non-Returnable Items
Certain products may not be eligible for return where an exception applies under applicable law.
This may include:
- Personalized or custom-made products;
- Products made specifically according to your specifications;
- Sealed products that cannot be returned for health or hygiene reasons once the seal has been removed;
- Products that are otherwise excluded from the right of withdrawal under applicable law.
If a product is non-returnable, this will be clearly communicated before or during the purchase process where required.
9. Sale Items
Unless otherwise stated, sale items are eligible for return under the same 30-day return policy.
Your statutory consumer rights remain unaffected by any promotional or discounted price.
10. Exchanges
We currently do not guarantee direct exchanges.
If you would like a different product, size, color, or variant, you may return the original eligible item and place a new order, subject to availability.
Where applicable, we will provide a free return for the original item in accordance with this policy.
11. Statutory Right of Withdrawal – European Union
If you are a consumer residing in the European Union, you generally have a statutory 14-day right of withdrawal.
Our 30-day return period provides an additional voluntary return period beyond this statutory minimum.
During the statutory withdrawal period, you may cancel your purchase without giving a reason, subject to the exceptions provided by applicable law.
For more information about your statutory right of withdrawal, please see our Terms of Service.
Nothing in this Return & Refund Policy limits or replaces your statutory consumer rights.
12. Faulty or Defective Products
If a product is faulty or does not conform to the purchase agreement, you may have additional legal rights under applicable consumer protection law.
These rights are separate from our voluntary 30-day return policy.
Depending on the circumstances, you may be entitled to repair, replacement, a price reduction, or a refund.
Please contact us at info@lureto-interiors.com if you believe your product is defective.
13. Return Address
Please do not send returns to our registered business address unless we specifically instruct you to do so.
Once your return request has been approved, we will provide the appropriate return instructions and return address.
14. Questions About Returns
If you have any questions about returning your order, please contact us:
Meknessia97 / Lureto Interiors
Prins Willem-Alexanderpark 208
3905 DE Veenendaal
The Netherlands
Email: info@lureto-interiors.com
Website: www.lureto-interiors.com
KvK: 80483933
