These Terms of Service govern your use of the Lureto Interiors website and your purchase of products from our online store.
By accessing or using our website, placing an order, or purchasing a product from us, you agree to be bound by these Terms of Service.
1. Company Information
The online store is operated by:
Registered company name: Meknessia97
Trading name / brand: Lureto Interiors
Website: www.lureto-interiors.com
KvK number: 80483933
Registered address: Prins Willem-Alexanderpark 208, 3905 DE Veenendaal, The Netherlands
Email: info@lureto-interiors.com
Meknessia97 is registered with the Dutch Chamber of Commerce (Kamer van Koophandel).
In these Terms, "we", "us", "our", and "Lureto Interiors" refer to Meknessia97. "You", "your", and "customer" refer to the person accessing our website or purchasing our products.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use our website in a way that violates applicable laws or regulations.
- Attempt to gain unauthorized access to our website, systems, or accounts.
- Interfere with the security or proper operation of our website.
- Use automated systems or software to scrape, copy, or collect content from our website without our prior written permission.
- Use our website or its content for fraudulent, abusive, or otherwise unlawful purposes.
We reserve the right to refuse access to our website or services where reasonably necessary to protect our business, customers, website, or legal rights.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, dimensions, colors, materials, and other information displayed on our website are accurate and up to date.
However, slight differences may occur due to:
- Screen and display settings;
- Photography and lighting conditions;
- Natural variations in materials;
- Manufacturing or finishing processes.
Such minor variations do not necessarily constitute a defect.
We reserve the right to correct errors, inaccuracies, or omissions in product information and to update product information at any time without prior notice.
4. Product Availability
All products are subject to availability.
If a product you order becomes unavailable after you have placed your order, we will inform you as soon as reasonably possible and, where applicable, refund any amount you have already paid for the unavailable product.
We reserve the right to limit quantities of products that may be purchased by a customer or household where reasonably necessary, including to prevent fraud, abuse, or unauthorized resale.
5. Prices
All prices displayed on our website are stated in the currency shown at checkout.
For customers within the European Union, applicable VAT is included in the displayed consumer price where required by applicable law.
For customers outside the European Union, taxes, import duties, customs charges, or other fees may apply depending on the destination country. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted by us.
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted.
A contract between you and us is formed when we accept your order and confirm that the products have been dispatched or otherwise confirm acceptance of the order, subject to applicable consumer protection laws.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
- Product unavailability;
- Incorrect pricing or product information;
- Suspected fraud or unauthorized transactions;
- Payment issues;
- Errors in the order;
- Restrictions on shipping to a particular destination.
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.
7. Payment
Payment must be completed using one of the payment methods made available at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment processing may be handled by third-party payment providers. We do not generally have access to your full payment card details.
8. Shipping and Delivery
We ship orders to the destinations displayed at checkout.
Estimated delivery times are provided for guidance and may vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances outside our reasonable control.
Unless otherwise agreed, products will be delivered within the period required by applicable consumer law.
For international orders, customs clearance, import procedures, taxes, and duties may cause additional delays.
If an order is delayed, lost, or damaged during delivery, please contact us at info@lureto-interiors.com as soon as possible so that we can investigate the matter with the relevant carrier.
Where mandatory consumer law provides specific rights regarding delivery, those rights remain unaffected by these Terms.
9. International Orders
We may accept orders from customers outside the European Union.
International customers are responsible for ensuring that the ordered products may legally be imported into their country.
Depending on the destination, additional import duties, customs fees, VAT, sales taxes, brokerage charges, or other government-imposed charges may apply.
Unless otherwise expressly stated at checkout, these charges are not included in the purchase price and are the responsibility of the customer.
We cannot guarantee that all products can be delivered to every country.
10. Right of Withdrawal – EU Consumers
If you are a consumer residing in the European Union, you generally have a statutory right to withdraw from your purchase within 14 days without giving a reason.
The withdrawal period begins on the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must notify us within the applicable withdrawal period by sending an unambiguous statement to:
Meknessia97 / Lureto Interiors
Prins Willem-Alexanderpark 208
3905 DE Veenendaal
The Netherlands
Email: info@lureto-interiors.com
You may use the model withdrawal form included below, but you are not required to do so.
After notifying us of your withdrawal, you must return the products without undue delay and generally no later than 14 days after communicating your decision to withdraw.
Unless otherwise required by applicable law, you are responsible for the direct cost of returning the goods.
We will refund the purchase price and, where legally required, the standard delivery cost paid for the original shipment. We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have returned them, whichever occurs first.
The refund will generally be made using the same payment method used for the original transaction, unless otherwise agreed.
11. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply to certain products or situations where an exception is permitted by applicable law.
This may include, for example:
- Products made according to the customer's specifications or clearly personalized;
- Products that are liable to deteriorate or expire rapidly;
- Sealed products that are not suitable for return for reasons of health protection or hygiene if the seal has been removed;
- Other products for which a statutory exception applies.
Where an exception applies, this will be communicated to you where required by law.
12. Condition of Returned Products
You may handle products only to the extent necessary to establish their nature, characteristics, and functioning.
If you handle or use a product beyond what is reasonably necessary to inspect it, you may be liable for any resulting diminution in value, to the extent permitted by applicable law.
Returned products should be packaged securely to prevent damage during transportation.
13. Faulty or Defective Products
Nothing in these Terms limits your statutory rights as a consumer.
If a product is defective, damaged, or does not conform to the purchase agreement, please contact us at info@lureto-interiors.com with your order number and, where appropriate, photographs or other relevant information.
Depending on the circumstances and applicable law, you may be entitled to repair, replacement, price reduction, or cancellation of the agreement and a refund.
We will handle valid statutory warranty and conformity claims in accordance with applicable consumer protection legislation.
14. Returns
For information about our return procedure, including the return address and any applicable conditions, please refer to our Returns & Refunds Policy available on our website.
Statutory consumer rights, including the EU right of withdrawal and legal guarantee of conformity, always take precedence over any voluntary return policy.
15. Intellectual Property
All content on the Lureto Interiors website, including but not limited to:
- Logos;
- Brand names;
- Product photographs;
- Images;
- Text;
- Graphics;
- Designs;
- Layouts;
- Product descriptions;
- Videos;
- Website elements;
is owned by or licensed to Meknessia97 and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publicly display, sell, or otherwise commercially exploit our content without our prior written permission, except where permitted by applicable law.
16. User Content
If you submit reviews, photographs, comments, testimonials, or other content to us or our website, you remain responsible for that content.
By submitting content, you confirm that you have the necessary rights to do so and that the content does not violate applicable laws or the rights of third parties.
To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish such content for purposes related to operating and promoting Lureto Interiors.
We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.
17. Personal Data and Privacy
We process personal data in accordance with applicable privacy and data protection laws, including the EU General Data Protection Regulation (GDPR), where applicable.
For more information about how we collect, use, store, and protect personal data, please see our Privacy Policy.
18. Cookies
Our website may use cookies and similar technologies for purposes such as website functionality, analytics, personalization, and marketing.
Where required by law, we will request your consent before placing non-essential cookies or similar technologies on your device.
For more information, please see our Cookie Policy.
19. Third-Party Services
Our website may use third-party services, including payment providers, shipping providers, analytics services, advertising platforms, and other service providers.
Your use of third-party services may be subject to the terms and privacy policies of those third parties.
We are not responsible for the content, availability, or practices of third-party websites or services, except where liability cannot lawfully be excluded.
20. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.
21. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, nothing in these Terms affects mandatory consumer rights or our liability for matters that cannot legally be excluded or limited.
22. Force Majeure
We will not be responsible for delays or failures to perform our obligations where such delays or failures result from circumstances beyond our reasonable control.
Such circumstances may include, where applicable:
- Natural disasters;
- War or civil unrest;
- Government measures;
- Strikes or labor disputes;
- Epidemics or pandemics;
- Significant transportation disruptions;
- Supply chain disruptions;
- Power or telecommunications failures;
- Cybersecurity incidents;
- Acts or failures of third-party service providers.
Where reasonably possible, we will inform you of significant delays caused by such circumstances.
23. Complaints
If you have a complaint about our products or services, please contact us at:
info@lureto-interiors.com
Please provide your order number and a clear description of the issue.
We will make reasonable efforts to respond to your complaint as soon as possible and work with you toward an appropriate resolution.
24. Applicable Law
These Terms are governed by the laws of the Netherlands, except where mandatory consumer protection laws of your country of residence provide otherwise.
If you are a consumer residing in the European Union, you retain the benefit of any mandatory provisions of the law that cannot be excluded by agreement.
25. Dispute Resolution
We encourage customers to contact us first so that we can attempt to resolve any dispute amicably.
For consumers residing in the European Union, applicable mandatory consumer dispute-resolution rights remain unaffected by these Terms.
Where applicable, you may also have access to alternative dispute-resolution mechanisms under the laws of your country of residence.
26. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, legal requirements, or other circumstances.
The latest version will always be made available on our website.
Changes will apply from the date stated at the beginning of the updated Terms, unless otherwise required by law.
27. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
The invalid or unenforceable provision will be replaced or interpreted, where legally possible, in a manner that most closely reflects its original purpose.
28. Contact Information
If you have any questions regarding these Terms of Service, please contact:
Meknessia97 / Lureto Interiors
Prins Willem-Alexanderpark 208
3905 DE Veenendaal
The Netherlands
Email: info@lureto-interiors.com
Website: www.lureto-interiors.com
KvK: 80483933
29. Model Withdrawal Form
If you wish to withdraw from your purchase under the statutory right of withdrawal, you may use the following form:
To:
Meknessia97 / Lureto Interiors
Prins Willem-Alexanderpark 208
3905 DE Veenendaal
The Netherlands
Email: info@lureto-interiors.com
I hereby notify you that I withdraw from my contract of sale of the following goods:
Order number: ______________________
Product(s): ______________________
Order date: ______________________
Date received: ______________________
Customer name: ______________________
Customer address: ______________________
Customer signature (only if this form is submitted on paper): ______________________
Date: ______________________
